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Customer Driven Organization
Now you can help your staff or clients to appreciate the true value of the saying "The Customer is King" and turn your organization into a truly excellent organization.
This training content is ideal if you want to train your staff or clients on how to promote a customer driven organization. This training content will repeatedly deliver endless results for you. |
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Learning Objectives
On completion of this training your participants will understand: |
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What is a Customer Driven Organization?
- Benefits and Components |
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Why do we need Customers
- The Traditional Value Chain
- The Modern Value Chain |
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Identifying Customers
- The Pareto Principle Applied To The Customer Driven Organization
- Internal and External Customers
- Effects of Poor Internal Customer Service
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Knowing Your Customers
- What Do Customers Want?
- Features and Benefits
- Customer Expectations |
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Losing Customers.
- Hierarchy of Service
- Loyalty and Switching Costs
- Why Do Customers Leave
- Obstacles to Customer Service
- Continuous Improvement |
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Culture and Standards
- The Customer Service Culture
- Innovation and Customer Service
- Excellent Customer Service
- The Cycle of Service |
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Communication with Customers.
- Listening
- Communication |
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Customer Styles
- Demanding
- Influential
- Steady
- Compliant
- The Angry Customer
- The Complaining Customer |
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| Handling Complaints Effectively. |
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Personalized Training
Kubunye Training offers over 50 courses which you can use the most relevant training courses to your participants.
Kubunye Training allows you to add your own logos and deliver the learning material as your own and as often as required.
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Ready To Go!
The Kubunye Trainer Advantage Courses are carefully developed to allow easy delivery of high-quality training material.
In your instant download you will receive everything that you need to deliver really excellent courses.
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