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Effective Complaint Handling
This effective complaint handling learning courseware will allow you train others on how a complaint handling can be implemented in any organization.
This training courseware provides everything you need to professionally deliver effective complaint handling training including a detailed facilitator manual, a customizable participant manual, hands-on course exercises, course outline, course advertorial, training icebreakers, training games, expert guides, course tests, course evaluation, action plan for participants and classroom-ready PowerPoint slides. |
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Learning Objectives
On completion of this training your participants will understand: |
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Be introduced to effective complaint handling
- Complaints and the Organization
- Why Handle Complaints
- Internal and External Customers |
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Understand Cmplaints
- What is a Complaint?
- Sources of Complaints
- Benefits of Complaints
- Dangers of Complaints |
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Understand Customers
- Perspectives
- Perceptions
- Expectations
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Develop a Complaint Handling Process
- Build the Process
- Systemization
- People and the Process
- Customer Care Competencies |
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Documentation
- Handling Documents
- Capturing the Complaint |
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Formulating a Solution
- RADARS Criteria |
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Ownership
- Roles
- Responsibility
- Objectives
- Auditing
- Improvement |
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Understand failures of Complaint Handling Systems and how to avoid them
- Impact
- Causes
- People Factors
- System Factors
- Why Some People Don't Complain |
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Personalized Training
Kubunye Training offers over 50 courses which you can use the most relevant training courses to your participants.
Kubunye Training allows you to add your own logos and deliver the learning material as your own and as often as required.
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Ready To Go!
The Kubunye Trainer Advantage Courses are carefully developed to allow easy delivery of high-quality training material.
In your instant download you will receive everything that you need to deliver really excellent courses.
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