Creative Problem Solving

Course Overview:

 

Introduction (9.00 – 9.50)

Introductions

Establishing Ground Rules

Starting The Session – ‘What I Expect”

Key Learning Principles

Pre-Assignment

 

Session I

Introduction: What is a Problem?

Why Solve Problems

The Problem Solving Process

Exercise

Problem Solving Journey

Types of Problems

Exercise

 

Break

 

Session II

Requirements

Responsibility For Solving Problems

Continuous Improvement

 

Break

Session III

Problem Solving Techniques

Brainstorming

Exercise

TPN Analysis

Exercise

Matrix Analysis

Exercise

Paired Comparisons

Exercise

Team Purpose Analysis

Exercise

Facts & Figures

Dealing With Information

Data Capture

Exercise

Causes & Symptoms

The Ishikawa Chart

Exercise

SWOT Analysis

Exercise

The 5 W’s

Exercise

The 5 Why’s

Exercise

Cause & Effect Analysis

Exercise

Lunch

 

Session IV

Getting To The Solution – The Logical Approach

Developing A Solution

Defining A Quality Solution

Solution Effect

Exercise

 

Session V

Benchmarking

Exercise

PDCA in Problem Solving

Exercise

 

Session VI

Why Problem Solving Fails

Exercise

 

Final Review (3.30 – 5.00)

Summary

Post Assignment

Action Plan

Recommended Reading

Evaluation

Closing Exercise

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